Ruby Fortune Casino Privacy Policy

This Privacy Policy explains how Ruby Fortune Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use casino services, contact support, or otherwise interact with us. It is intended for players in Canada and applies to information handled through our online services and related communications.

Ruby Fortune Casino respects your privacy and aims to process personal information responsibly, transparently, and only for appropriate business, security, and service-related purposes. By using our website, you acknowledge that you have read this policy. Our services are available only to individuals aged 18 or older.

Information We Collect

The information we collect depends on how you interact with Ruby Fortune Casino and the services you use. Some information is provided directly by you, while other information is generated automatically when you access our website.

Information You Provide

• Identity and account details, such as your name, date of birth, username, and account credentials.
• Contact information, including your email address, telephone number, and correspondence details.
• Verification information that may be needed to confirm your identity, age, account ownership, or eligibility to use particular services.
• Transaction information, including deposits, withdrawals, payment method details, transaction history, and related records. Payment information may be handled by external payment providers rather than stored directly by Ruby Fortune Casino.
• Information included in customer support requests, complaints, feedback, surveys, or other communications.
• Preferences and information connected with promotions, rewards, game activity, and responsible gambling settings.

Information Collected Automatically

When you browse or use the website, we may collect technical and usage information such as your IP address, browser type, device characteristics, operating system, language settings, referring pages, access times, pages viewed, and interactions with website features. We may also record login events, account activity, and information about errors or service performance.

We do not generally seek to collect sensitive information unless it is relevant to a specific support, verification, security, or legal process. Please avoid sending unnecessary sensitive information through forms, chat, or email.

How We Use Information

Ruby Fortune Casino uses personal information for clear and legitimate operational purposes. These purposes may include:

• Creating, administering, and maintaining your player account.
• Processing deposits, withdrawals, bonuses, and other account-related transactions.
• Confirming age, identity, account ownership, and eligibility to use our services.
• Providing games, website functions, customer support, and requested account services.
• Detecting, investigating, and preventing fraud, cheating, unauthorized access, money laundering, abuse of promotions, and other harmful or unlawful activity.
• Monitoring account security, maintaining records, troubleshooting technical issues, and improving website performance.
• Sending service communications, including security notices, transaction confirmations, policy updates, and information necessary to manage your account.
• Sending marketing communications where permitted and where you have provided the appropriate choice or consent. You can usually change your marketing preferences by using the unsubscribe option in a message or by contacting us.
• Managing responsible gambling tools, restrictions, and support requests where applicable.
• Establishing, exercising, or defending legal rights and meeting applicable obligations.

We seek to use information that is relevant to the purpose for which it was collected. Where appropriate, we may use aggregated or de-identified information for analytics, reporting, product development, and service improvement. Such information is designed not to identify an individual directly.

Cookies and Similar Technologies

Ruby Fortune Casino may use cookies, pixels, local storage, software development tools, and similar technologies to operate and improve the website. These technologies can help us remember settings, keep you signed in during a session, maintain security, understand how visitors use the website, and measure the effectiveness of communications.

Some cookies are essential for core website functions and may not be available for opt-out through ordinary browser controls. Other technologies may support analytics, preferences, or promotional activity. You can adjust cookie settings through your browser or device, although restricting certain technologies may affect account access, game functionality, or the availability of personalized features.

Information collected through these technologies may be combined with account or technical information where necessary for the purposes described in this policy. We do not treat cookie choices as a replacement for any separate marketing or account preference you may have selected.

Data Sharing

We may share personal information with selected recipients when reasonably necessary to operate Ruby Fortune Casino, provide services, protect users, or meet applicable obligations. These recipients may include:

• Payment processors, financial institutions, and fraud prevention providers that assist with deposits, withdrawals, verification, or transaction security.
• Technology, hosting, cybersecurity, analytics, communications, customer support, and other service providers operating on our instructions.
• Professional advisers, auditors, insurers, and other parties who require information to provide legitimate business services.
• Authorities, courts, law enforcement bodies, or other organizations where disclosure is required or reasonably necessary to respond to a valid request, protect rights, or prevent harm.
• Relevant parties involved in a corporate transaction, restructuring, acquisition, financing, or transfer of part of our business, subject to appropriate confidentiality protections.

We do not share personal information with unrelated third parties for their own independent marketing purposes unless this is explained to you and permitted by applicable requirements. Service providers may access information only to perform assigned functions and are expected to apply suitable confidentiality and security controls.

Data Security

Ruby Fortune Casino uses administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods, internal policies, and staff or contractor confidentiality obligations.

No website, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and connection, and notifying us promptly if you believe your account has been accessed without permission. We will assess suspected security incidents and take reasonable steps to contain and respond to them.

Data Retention

We retain personal information for as long as it is reasonably required for the purposes described in this policy. The appropriate period depends on the nature of the information, the reason it was collected, the status of your account, transaction and dispute requirements, security needs, and any applicable recordkeeping obligations.

When information is no longer needed, we may delete it, anonymize it, or securely isolate it from ordinary use. Some information may remain in backups or restricted records for a limited period while those systems are updated or while a matter is resolved. Retention may continue when needed to investigate suspected abuse, resolve disputes, enforce agreements, or protect legal rights.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights relating to your personal information. These may include requesting access to information we hold about you, asking for inaccurate or incomplete information to be corrected, seeking deletion where retention is no longer necessary, or asking for an explanation of certain processing activities.

You may also be able to object to or limit particular uses, withdraw consent where processing relies on consent, or request a copy of information in a usable format. These rights are not absolute and may be affected by legal, security, fraud prevention, contractual, or operational considerations.

To make a request, we may need to verify your identity and clarify the scope of your request. We will respond within a reasonable period and explain any applicable limitation. You can also control certain optional communications by adjusting account settings or using the unsubscribe instructions provided in marketing messages.

Third-Party Services

The Ruby Fortune Casino website may contain links, integrations, payment options, games, communication tools, or other features provided by third parties. Those providers may collect or process information under their own privacy notices and terms. This policy does not govern the privacy practices of an external website or service that we do not control.

Before submitting information to a third party, you should review its privacy documentation and consider the permissions requested. We select service providers with appropriate care, but their processing may be subject to separate policies, technical arrangements, and legal responsibilities.

International Transfers

Some service providers or business partners supporting Ruby Fortune Casino may process information in a country other than Canada. As a result, personal information may be transferred, accessed, or stored outside the province or country where you live.

Where information is handled internationally, we seek to use reasonable contractual, organizational, and technical safeguards appropriate to the circumstances. The laws of another jurisdiction may apply to information held there, including lawful access requests by local authorities. You may contact us if you require general information about the safeguards relevant to a particular transfer.

Policy Updates

We may revise this Privacy Policy when our services, technology, business arrangements, or privacy practices change. The updated version will be made available on the website with a revised effective date where appropriate. Changes will apply from the date they are posted unless a later date is stated.

We encourage you to review this page periodically. If a change materially affects how we use personal information, we may provide additional notice through the website, by email, or through another suitable communication channel. Continued use of Ruby Fortune Casino after an update indicates that you have reviewed the revised policy.

Contact Information

If you have a privacy question, want to exercise an available privacy right, or need help understanding this policy, please contact Ruby Fortune Casino at [email protected]. When submitting a privacy request, include enough information for us to understand your concern, but do not send payment passwords or unnecessary sensitive documents.

We may ask for reasonable verification before discussing account information or completing a request. Our support team can also provide general assistance with account privacy settings, communication preferences, and questions about the information associated with your use of the website.

Last updated: 9 September 2026