Ruby Fortune Casino Terms & Conditions

These Terms and Conditions govern access to and use of Ruby Fortune Casino, including its website, games, account services, promotions, payment facilities and customer support. By creating an account or using the services, you confirm that you have read, understood and agreed to these terms.

These terms are intended to explain the main rights and responsibilities that apply when using Ruby Fortune Casino in Canada. Please read them carefully and retain a copy for your records. If you do not agree with any part of these terms, you must not register or continue using the services.

Acceptance of Terms

By visiting Ruby Fortune Casino, opening an account, depositing funds, claiming an offer or playing a game, you accept these Terms and Conditions together with any specific rules displayed for individual games, promotions or payment methods.

Game rules, bonus conditions, privacy information and other notices published on the website form part of this agreement where they apply to your use of the relevant service. If a promotional term conflicts with these general terms, the specific promotional term will normally apply to that promotion.

Eligibility

You must be at least 18 years old to use Ruby Fortune Casino. By registering, you confirm that you meet the minimum age requirement and that online gambling is permitted for you in the place where you are located.

You are responsible for checking and complying with any local restrictions that apply to online gambling, account access, payments or winnings. We may refuse access where the services are not intended to be available or where we reasonably believe that use would conflict with applicable requirements.

Account Registration

Only one personal account may be opened for each player unless Ruby Fortune Casino has expressly approved an exception. Registration information must be accurate, complete and kept up to date. You must not register using another person's identity, payment details or personal information.

You are responsible for maintaining the confidentiality of your login details and for activity carried out through your account. Notify us promptly if you believe that your account has been accessed without permission. We may ask you to change credentials or apply additional security measures when necessary.

Accounts are intended for personal entertainment. They must not be sold, transferred, shared or used for commercial purposes. Any balance, rewards or benefits connected with an account cannot be assigned to another person without prior written approval.

Verification

Ruby Fortune Casino may conduct identity, age, address, payment and security checks before or after registration. You may be asked to provide clear and valid documents, such as an identity document, proof of address or evidence relating to a payment method.

Information submitted for verification must be genuine, current and readable. We may restrict deposits, withdrawals, bonuses or gameplay while a review is pending. Delays caused by incomplete, inconsistent or late documentation may affect the processing of account requests.

We may carry out additional checks where account activity, payment information or transaction patterns require clarification. Personal information collected during these checks will be handled in accordance with the applicable privacy information.

Deposits

Deposits must be made using a payment method that belongs to you or that you are authorised to use. Third-party deposits may be rejected, reversed or subject to additional verification. Available payment options, processing times and minimum or maximum amounts may vary and will be shown on the website.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings, and funds should not be used to pursue previous losses. We may decline or limit a transaction for security, operational or compliance reasons.

You are responsible for ensuring that your bank, card provider or payment service permits the transaction. Any charges imposed by a financial institution or payment provider may be deducted from the transaction or remain your responsibility.

Withdrawals

Withdrawal requests are processed to an approved payment method and may be subject to account verification. We may return funds to the original deposit method or use another method available for your account where appropriate.

Before approving a withdrawal, we may review account activity, confirm payment ownership and check whether applicable bonus conditions have been satisfied. A withdrawal request may be cancelled or adjusted if funds are connected with a reversed payment, duplicate credit, technical error or suspected misuse.

Processing times depend on the selected method, internal checks and the relevant financial institution. You should ensure that your account details are accurate because Ruby Fortune Casino is not responsible for delays caused by incorrect information supplied by you.

Bonuses

Promotional offers are available only to eligible players and may be limited by account, household, device, payment method or other criteria. Each offer has its own qualifying requirements, expiry period, wagering conditions, game contribution rules and maximum withdrawal terms, which must be reviewed before acceptance.

Unless promotional terms state otherwise, only one offer may be used for a qualifying transaction. We may withhold or remove a bonus where there is evidence of duplicate accounts, bonus abuse, misleading information, prohibited play or an attempt to obtain an unfair advantage.

If a bonus is cancelled or expires, associated bonus funds and any winnings subject to the relevant conditions may be removed. Cash balances that were independently deposited will be treated separately, subject to payment review and these terms.

Acceptable Use

You agree to use Ruby Fortune Casino lawfully, honestly and in accordance with these terms. You must provide truthful information, protect your account credentials and cooperate reasonably with verification, payment and security procedures.

The website may be used only for personal recreational gambling. You must not interfere with its operation, introduce malicious code, attempt to bypass technical controls or use automated tools to access games, promotions or account functions unless expressly authorised.

You are responsible for the equipment, internet connection and software used to access the services. We recommend keeping devices, browsers and security software updated and avoiding access through unsecured or publicly shared systems.

Prohibited Activities

The following activities are prohibited:

• Opening or operating more than one account without approval.
• Providing false, misleading or stolen identity or payment information.
• Using another person's account, funds, bonus or payment method.
• Colluding with other players or attempting to manipulate a game or promotion.
• Using bots, scripts, exploits, unauthorised software or technical weaknesses.
• Using the services for fraud, money laundering, unlawful transfers or other illegal activity.
• Reversing or disputing a legitimate payment without first raising the issue with customer support.
• Harassing staff, other players or service providers, or submitting abusive communications.

Where prohibited conduct is suspected, we may investigate, suspend relevant activity, void affected transactions or take other reasonable action permitted by these terms.

Intellectual Property

Ruby Fortune Casino and its licensors retain all rights in the website, branding, text, graphics, interfaces, software and other content made available through the services. You receive a limited, non-exclusive and non-transferable permission to use the website for personal purposes in accordance with these terms.

You must not copy, reproduce, adapt, publish, distribute, reverse engineer, frame or commercially exploit any part of the services without prior written permission. Any trademarks, names or visual elements displayed on the website remain the property of their respective owners.

Limitation of Liability

We take reasonable steps to provide a secure and functional service, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, technical faults, telecommunications problems, third-party services, events outside reasonable control or inaccurate information provided by a player.

To the extent permitted by applicable law, Ruby Fortune Casino will not be responsible for losses caused by unauthorised access resulting from your failure to protect account details, interruptions outside our reasonable control, payment provider failures or your misuse of the services.

Nothing in these terms is intended to exclude rights or responsibilities that cannot lawfully be excluded or limited. You remain responsible for reviewing transactions and reporting apparent errors promptly.

Account Suspension

We may suspend, restrict or close an account where verification is incomplete, these terms may have been breached, payment activity is questionable, responsible gambling concerns arise, or the account presents a security, legal or operational risk.

During a review, access to games, deposits, withdrawals or promotional funds may be limited. We may request further information before deciding whether to restore access. If an account is closed, eligible funds may be returned after applicable checks, subject to unresolved disputes, reversed payments or other lawful deductions.

Privacy

We collect and use personal information to create and operate accounts, process payments, verify players, provide support, maintain security, meet operational obligations and improve the services. The information requested will depend on the service and the circumstances of the account.

Personal information may be shared with payment providers, identity verification services, technology providers, professional advisers or other parties involved in delivering and protecting the services, where appropriate. Further details about collection, use, retention and player rights are provided in the applicable privacy notice.

Responsible Gambling

Ruby Fortune Casino promotes gambling as entertainment rather than a way to earn income. Set limits before playing, take regular breaks and never gamble with money needed for essentials. If gambling stops feeling enjoyable or becomes difficult to control, stop playing and seek appropriate support.

We may offer account tools or restrictions, such as deposit limits, time reminders, cooling-off periods or self-exclusion, depending on availability. Requests for restrictions should be made clearly and may require confirmation. You must not create a new account to avoid a restriction or self-exclusion.

Contact customer support if you have concerns about your gambling or need information about available controls. We may also apply protective measures where account activity indicates a possible risk of harm.

Amendments

Ruby Fortune Casino may update these terms to reflect changes to the services, promotional arrangements, security practices or operational requirements. The current version will be made available on the website, together with the effective date where appropriate.

Continuing to use the services after updated terms are published means that you accept the revised wording. If you do not agree with an amendment, you must stop using the services and may contact support regarding your account and any eligible balance.

Contact Information

For questions about these Terms and Conditions, account access, payments, verification or responsible gambling tools, contact Ruby Fortune Casino through the support channels displayed on the website. Customer support can be reached at [email protected].

When contacting support, provide enough information for your request to be located, but do not send passwords, full payment card details or other sensitive information unless specifically requested through a secure process.

Last updated: 9 September 2026